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Help & support

Answers to common questions about rentals, payment and accounts.

Each question can be expanded to show the answer.

How do I rent a film?

Sign in, pick a film from the catalogue, and use the watch or rent button on the film page. Complete payment by card or Vipps. Once payment is confirmed, you get immediate access for the agreed rental period.

I cannot play the film — what do I do?

Check your connection and try another browser. If it persists, email us the film title and purchase time and we will help.

Can I get a refund?

The right of withdrawal for digital delivery and complaints for defects are set out in our terms and in Norwegian law. Contact us if you need help.